Privacy Policy
At Urban Appliances, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website or services.
Information We Collect:
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Personal Information: When you place an order or register an account with us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.
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Payment Information: We may collect payment information such as credit card details or mobile money transfer details when you make a purchase on our website.
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Communication Data: This includes any communication between you and our customer service team, including emails, live chat transcripts, or phone call recordings.
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Website Usage Data: We may collect non-personal information about your browsing behavior on our website, such as pages visited, time spent on each page, and referring website.
How We Use Your Information:
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Order Processing: We use the information you provide to process and fulfill your orders, including verifying your identity, processing payments, and delivering products to your address.
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Customer Service: We may use your information to respond to your inquiries, provide assistance, and address any concerns or issues you may have.
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Marketing Communication: With your consent, we may send you promotional emails or newsletters about our products, special offers, and promotions. You can opt out of these communications at any time.
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Website Improvement: We may analyze website usage data to improve our website’s performance, usability, and functionality, as well as to personalize your browsing experience.
Information Sharing and Disclosure:
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We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing customer service.
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We may disclose your information in response to legal obligations, court orders, or government requests, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security:
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We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
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We use SSL (Secure Sockets Layer) encryption technology to ensure the secure transmission of sensitive information during online transactions.
Your Rights:
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You have the right to access, update, or delete your personal information stored in our database. You can also request a copy of the information we hold about you.
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You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the emails we send.
Changes to this Privacy Policy:
- We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly.
By using our website or services, you consent to the terms of this Privacy Policy. If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us.
Last Updated: 3/18/2024