Frequently Asked Questions (FAQs)

How can I place an order?

You can easily place an order through our website by browsing our catalog, selecting the items you want, and adding them to your cart. Follow the checkout process to complete your purchase securely.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, mobile money transfers, and bank transfers. Choose the option that's most convenient for you during checkout.

Do you offer warranty on your products?

Yes, most of our products come with a manufacturer's warranty. Details regarding warranty coverage and duration can be found on the product pages. Additionally, we provide assistance with warranty claims if needed.

Do you offer installation services?

While we don't offer installation services directly, we can provide guidance and support to help you with the installation process. Additionally, some products may come with installation instructions or optional installation services that can be arranged.

Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase for any reason, you can return the item within [insert timeframe] for a refund or exchange. Please review our returns policy for more details.

How long will it take to receive my order?

Delivery times may vary depending on your location and the availability of the product. Typically, orders are processed and shipped within 24 hours, with delivery times ranging from 1-3 days]. You'll receive a tracking number once your order has been dispatched.

Can I track my order?

Yes, once your order has been shipped, you'll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team immediately. We'll work to resolve the issue as quickly as possible, whether it involves arranging a replacement, repair, or refund.

Do you offer bulk or corporate orders?

Yes, we cater to bulk and corporate orders. Please contact our sales team to discuss your requirements, and we'll be happy to assist you with special pricing and arrangements.

How can I contact customer support?

You can reach our customer support team via email atsales@urbanappliances.co.ke or by phone at +254700380334. Our team is available 8am-6pm to assist you with any questions or concerns you may have.