At Urban Appliances, we strive to ensure a smooth and convenient shopping experience for our customers. Below are our payment and delivery terms to help you understand how we handle transactions and shipping:

Payment Methods:

Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can securely enter your card details during the checkout process on our website.
Mobile Money Transfers: We support popular mobile money transfer services such as M-Pesa. Simply select the mobile money option during checkout and follow the instructions to complete your payment.
Bank Transfers: If you prefer to pay via bank transfer, please contact our customer service team for our bank account details. Once the transfer is completed, kindly provide us with the transaction details for verification.

Please note that all transactions are processed in Kenyan Shillings (KES), and prices displayed on our website are inclusive of taxes, unless otherwise stated.

Delivery Terms:

Shipping: We offer nationwide delivery across Kenya. Once your order is confirmed and payment is received, we’ll process and ship your items within 24 hours.
Delivery Time: Delivery times may vary depending on your location and product availability. On average, you can expect your order to arrive within 24 hours from the date of dispatch.
Shipping Fees: Shipping fees are calculated based on the weight and dimensions of the items in your order, as well as your delivery location. The shipping cost will be displayed during the checkout process for your review before completing the purchase.
Tracking: Once your order has been dispatched, you’ll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery online.
Delivery Partners: We partner with reputable logistics companies to ensure safe and reliable delivery of your orders. However, please note that unforeseen circumstances such as inclement weather or transportation disruptions may occasionally cause delays beyond our control.

For any inquiries or assistance regarding payment and delivery, please don’t hesitate to contact our customer service team. We’re here to help ensure your shopping experience with Urban Appliances is a positive one.